Shipping & Exchange Policy

We require a signature for all deliveries (you cannot waive Signature Delivery). In the event that your shipping address is not included with an order, the order will be shipped to the billing address.

All orders will be sent via USPS Priority Mail.

Deliveries within the U.S. usually takes 3-5 business days.

International deliveries usually takes 6-10 business days.

Buyers are responsible for custom and duty fees.

Buyers are responsible for shipping costs on returning items.  (We will cover costs for sending exchange item to buyer.)

A tracking number will be provided for you to check on the status of your shipment.

*Delivery time may vary with USPS; we do not control the package after it leaves lelotusbleu.com

Undeliverable Shipments:
To prevent any complications with your delivery, please provide your most accessible phone number. In the event of undeliverable packages, the purchaser is responsible for the shipping costs to and from the delivery address and will receive a Web Credit for the returned goods.

Refused Shipments
If you decide to refuse any shipments from lelotusbleu.com, you are responsible for the original shipping charges and the cost of returning the package to lelotusbleu.com. This amount will be subtracted from your merchandise credit.

P.O. Boxes APO/FPO
We cannot ship to P.O. Boxes or A.P.O. Box addresses. Orders will be canceled automatically without a valid street address.

Please see SHIPPING RATES.

EXCHANGE POLICY

Jewelry items and canvas bags are not returnable or exchangeable.

Our crystal canvas bags are made with quality materials and great care.  We aim to produce quality products.  With crystal items, it is only natural to loose a few crystals due to normal wear and care of the item. Please be advised that we do not consider the results of normal wear a damage and therefore we will not be exchanging or refunding those items.